So I purchased 2 tickets in august for an October game over £400. I had no communication from the seller until I emailed fanpass twice.
The seller contacted me the night before the game wich had an early kick off. So I was panicking obviously thinking I've been scammed.
After the worst anxiety and pacing around my house on the day of the event, I received my tickets via email 2 hours before kick off. I was then worried that they were fake and wouldn't scan at turnstiles but they worked fine and had the most amazing seats and saw my team win!
I would note that, it's not fanpass selling you tickets. It's individual sellers using the website as a platform.
Pros:
-can buy tickets you would otherwise have 0% chance in getting.
-when emailed fanpass did reply quickly
-fanpass offer a guarantee which will give you a full refund if seller doesn't give your tickets in time or they're fake *read T&C your self before buying (didn't need to claim so not sure if would be smooth sailing)
Cons:
-selling tickets is actually illegal so it's a risk you take and not technically 'legit' with any of these kind of sites.
-You pay well over Face value( sellers set their own price)
-no contact number for fanpass just email
-no contact for sellers so have to Rely on them getting in touch
-very short notice in reviving tickets
-I didn't get the area I paid for.(but actually got better seats!)
Would I use this site again. No
But I wouldn't use any other ticket selling site other than the ones authorized by the club. I just can't deal with the anxiety of it all.