Morgan M.

I've been going through Hubble for years and had no complaints up to this point.
As of late though, they have sent me the wrong prescription and have not sent my monthly order twice in a row while still charging me. I've had to call and go online to get it sorted out, with zero resolve. I've asked to speak with someone that will actually do their job and get me my contacts and they just avoid letting me speak with someone with some actual weight that would try to make it right. I've been without contacts for at least a month while keep getting told that they are being shipped. I have had to miss work because I can not see properly to do my job accurately, as other problems that come with not being able to see properly. I'm now being told through email that my order will be shipped within 3-5 days when the representative told me they could ship it within 2 days. So… still no resolve. I leave for vacation tomorrow with two of my days being work related and am being told they will ship them there. Fingers crossed someone does their dang job and I receive what I have paid for multiple times, in time to actually see while out of town. SMH
Highly disappointed, extremely frustrated, and now looking up local optometrists to visit once I get back home to avoid any further bullcrap with this company.
At this point I feel like the company should take what ever measures to insure I have what I need after waiting for two shipment to arrive that we're never shipped to begin with, not just tell the customer that they can only try to get them within 3-5 days. Seriously, where is their work ethic as a company/management.