Morgan T.

DO NOT USE THIS SERVICE! Their customer service is f*cking unacceptable! I never write negative reviews but this was so bad I was in an utter state of disbelief. At first I honestly thought they got hacked this person's response was so bad! Some context - I used this service 2 years ago and found my current roommate through them. It was AMAZING. I had to reach out to them a couple times. This happened to me last time where it wouldn't let me select the metro area I needed in my initial application so I kept getting matched with people in Boston. I asked them to switch it and they were courteous and the response was pretty quick. To say I am f*cking flabbergasted is an understatement. I didn't even think to look at the reviews before signing up again because I had such a fantastic experience the first time. That was a HUGE mistake. The only comfort in this mind-blowingly terrible experience is that I'm not alone. Whoever they have working customer service are sociopaths who never received love as a child and probably live in a studio apartment alone with 10 cats.