Christopher S.

Had a very important christmas project go terribly awry when a gold paint marker (from Michaels) turned out to be DoA. Upsetting, sure, but it was easy enough to head back to Michaels for a replacement. Alas, they were out, and it was closing time. So I placed an online order with another store, to pick up the next day (today). The order included two paint markers (of different brands, to be safe). Not only did they cancel one without notice or an effort to substitute (because it was "out of stock" - despite the website reporting plenty availabile) - but the other one they failed to include in the order. This couldn't be checked until returning home - as the store was insanely busy and the bag was knotted shut. Project ruined, days wasted. Contacting online support in hopes that a replacement could be set aside for one more arduous, last ditch effort to salvage the situation. Unfortunately, the first associate couldn't comprehend that two different markers were ordered and neither were present, and just kept repeating that the item wasn't included because it was out of stock and I'd be refunded. After my third time trying to explain (because it's rocket science, apparently) online support HUNG UP ON ME. They asked a question and then before I could even begin to type a response they wrote "I haven't heard from you regarding the last issue for an excessive amount of time so I'm closing the chat." I can't wait until Michaels is finally out of business - they deserve it.