- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
The website is terribly broken and doesn't work correctly it takes forever to load and if I try to change my account settings they don't save. Multiple months they have double billed me and then corrected the extra charges later ( I think). There is no way to be sure the billing is correct since there is no way to see billing details on their website, you just have to cross your fingers and hope they're billing you correctly, which is even more confusing for Canadian customers who have to factor in the exchange rate. The order tracking on the website doesn't update. Support is extremely slow to respond to you. Plus when I added extra items to my subscription they didn't include them in the order.
Billy H.'s review of Scentbird earned 2 Very Helpful votes
Billy hasn’t received any thanks yous.
Billy doesn’t have any fans yet.
Billy isn’t following anybody yet.
Empty.
Hi Billy, we appreciate you taking the time and sharing your feedback with us. Sorry to hear about your troubles with login, and we want to help. To assist you better, please contact our support team at support@scentbird.com, or via our social media channels, as they can gather the necessary information to resolve the matter. Also, we'd like to assure you that we do not have hidden fees or double charges. Our Team can always offer a billing breakdown if needed, and if you wish, you can view all of the costs and prices by going to the FAQ pages on our site. With regard to your order details, our tracking details are consistently accurate and accessible via the tracking link. Upon clicking on it, it will redirect you to a page with the most current information about your order. Our response policy for the customer experience team is within 24 hours, although we strive to address all customer inquiries as promptly as possible. If you have any pending questions or require further assistance, please don't hesitate to reach out. Our dedicated team is here to serve you.