Rather Upset Badger T.

December 2020 I persuaded my husband it was a great idea to spend $400 on two pairs of UGGs.

He said spending so much on fuzzy boots seemed insane.

But I reassured him... "I've been buying UGGs for 25-years, they will last a decade or more, and the customer service is amazing!"

Not any more – UGG is not the same company. The product quality is terrible. So is their customer service.

2.5 years later a large hole has appeared in my boots. The suede upper and sole have come apart.

Look closely at the photos, it's obviously a manufacturing defect. We live in Coastal Southern CA, so I have barely worn the boots except inside the house during the winter, as is obvious from the sole. They should not fall apart like this.

Here is how UGG treats loyal customers now: –

1) You get a ONE YEAR warranty. If what they describe as a "manufacturing defect" appears AFTER one year, you are screwed. Even though it's obviously a defect. UGG simply does not care, because the defect appeared after one year.

2) UGG has a repair program where you can pay EIGHTY BUCKS to have them repaired! I asked for this repair service free as a courtesy to a long-time customer. UGG supervisor refused me, and ignored email requests to escalate the matter further.

Too many UGG reviews report the same issue – poorly made product, which UGG refuses to stand behind past their one-year warranty.

Bottom line – don't buy UGGs.

This is not a company that cares about keeping a 25-year customer.

They didn't care about me, and WHEN (not if) your very expensive boots fall apart, they won't care about you either, even if it's their fault.