Renee g.

Checked into THE COTTAGES 39 HILTON HEAD ISLAND last night rented via Vacasa. Absolutely filthy. Contacted them immediately for other arrangements, refund or at the very least additional cleaning. Still Nothing. We cleaned to the best of our ability after a 12 hour trip. No deadbolt or chain on the door, dirty carpet, stains on the furniture, dirty walls, crumbs on the stove, hair on the bathroom sink, dirty toilet seat, grime on the every surface, cobwebs in the corners and on the walls. Molding and rusting doors and door frames. A cracked window pane with curved, pointed hooks sitting on the porch, behind a rocking chair like an accident waiting to happen. I could go on but I'll stop. So disappointed and upset.