Nad D.

I recently booked a ticket from Lahore to London with Budget Air, expecting a seamless journey. However, I discovered that I needed a separate transit visa due to nationality requirements, which was not made explicitly clear during the booking process or in the terms and conditions.

My frustration was compounded by the fact that there was no way to contact a human customer service representative to address my concerns when booking through Budget Air. Instead, I had to rely on a chatbot, which, after just 30 minutes of booking, issued a partial refund. This left me feeling ripped off and dissatisfied with the overall experience.

I believe it's essential for online travel agencies like Budget Air to be more transparent about visa requirements and provide better customer support options for situations like this.

I encourage others to be cautious when booking through Budget Air and to double-check visa requirements for their specific nationality to avoid any unexpected complications. While I had hoped for a smoother journey, my experience has left me disappointed.

Sharing this feedback will hopefully lead to improvements in the booking process and customer support for future travellers.

I recently booked a ticket from Lahore to London with Budget Air, expecting a seamless journey. However, I discovered that I needed a separate transit visa due to nationality requirements, which was not made explicitly clear during the booking process or in the terms and conditions.

My frustration was compounded by the fact that there was no way to contact a human customer service representative to address my concerns when booking through Budget Air. Instead, I had to rely on a chatbot, which, after just 30 minutes of booking, issued a partial refund. This left me feeling ripped off and dissatisfied with the overall experience.

I believe it's essential for online travel agencies like Budget Air to be more transparent about visa requirements and provide better customer support options for situations like this.

I encourage others to be cautious when booking through Budget Air and to double-check visa requirements for their specific nationality to avoid any unexpected complications. While I had hoped for a smoother journey, my experience has left me disappointed.

Sharing this feedback will hopefully lead to improvements in the booking process and customer support for future travellers.