This company is a big scam- they are not answering your questions - I purchased a blue ebike for $1100 and they sent the wrong colour when I emailed them they said the blue one is much cheaper! I don't care if it is much cheaper, I wanted a blue one! There is no red version of that bike on their website! They are a big scam- it has been more than a month I am talking with them and still no solid answer for sending the proper item.