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Nancy M.

Contributor Level

Total Points
80

1 Review by Nancy

  • Otterbox

1/18/24

Traded in my old phone at AT&T and they highly suggested I buy the Otter screen protector right then and there because it has a warranty. They installed it for me, but it wasn't ever 3 months and the protector started lifting from the screen and I ended up falling in the snow and dropped it (so not 6 feet above ground). Tried to submit a claim on line and it said I had to call or chat. I was caller 24 in line and chat was no help. Turns out you still pay shipping, handling and taxes. Just go to Amazon and buy there's for less. Will never purchase another one and will tell everyone not to bother.

Tip for consumers:
You should never be caller 24 in line and no way to leave a number for a call back. Terrible customer service.

Products used:
IPhone screen protector

Service
Value
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