Nancy R.

The most ultimate best of customer service I have ever received! They were very patient, flexible, affordable and very kind! The company is very knowledgeable of fabrics to styles and carefully explained what would work with the style I had requested. I ordered a over dress wedding skirt from their site with customization on lengths. They are very flexible with custom requests. They gave me several options and walked me through my request to make sure I understood the process. They provided me with clear photographs of the fabric they offered. Communication was excellent from start to the point where I received a refund for my order due to the fabric color I had selected was no longer being made. I was super sad as I really enjoyed the process. Even then they offered me options before I selected refund. Payment was easy to process. They put in a lot of their time making sure I was happy with my request. Lily was the sweetest to communicate with and gave me detailed timelines for my project. The best online shopping experience I have had. I appreciate NarsBridal very much for all their help! I would recommend them on all levels from quality, to process. They are a full service company who answered all my questions to make sure I was content! I can't wait to use them again hopefully in the near future! Customer Service is a lost art that I am glad NarsBridal excels in! Thank you a million!