I have bought a ticket from Cheapoair for my brother to come to Vancouver from Europe. I bought insurance, when he wanted to change the date they charged more than 30% of the ticket. 3 months to departure they sent an email that the ticket is changed, you have to call us. their toll free no does not answer.
I have spent hours for this dam ticket, if you want headache go and buy ticket from this company. It looks cheap at the beginning but will be much expensive at the end. Plus the time you have to put to deal with them.
Insurance does not cover change if plans or pay for any fees associated with changes it is for medical emergencies that prevent your from traveling, it also covers lost and damaged bags. We do not have a toll free number but are based in the USA so the number to call is 001-646-738-4820. Our apologies for the inconvenience.