Natalie W.

I really wanted to like this company. The catalog was slick, and the company made promises such as try before you buy and such. Their sizing seemed odd, but because of the generous 30 day return policy, I ordered 8 items knowing my daughter and I could try at home.
It turned out that most items were way too large for both of us. We could only keep 3.
Here's where things go south. I go to the returns website and though I had purchased only one item marked as "Final Sale," most of the items on the returns website were marked "Final Sale" and thus unreturnable. Of the five items I wanted to return, only one could be returned.
Figuring it was a glitch, I called the customer service number. A computerized voicemail voice answered and said no one was available.
Now I was feeling like I'd been scammed. But undaunted, I sent an email to the email address provided with the order. To their credit, I got a response fairly quickly and the person promised to take care of my return. She asked me to identify the items I wanted to return.

I replied promptly with the SKU numbers of the items I wanted to return, and even included a PDF of the invoice with items to be returned circled.

No response.

I'll keep trying to get through. I give it another week then go to the BBB to lodge complaint.

The three items that fit are great quality and fit. If they had any customer service at all and hadn't done this bait and switch on me, I'd be exchanging most of the items not seeking refund. Despite the quality of the merchandise and the good feels behind their imaging, I cannot recommend this company and strongly urge others to beware. If you absolutely must order from here, order only one thing to try it so you won't be out lots of $$ when they don't allow you to return something that was supposed to be returnable.