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Ordered two het ivory Sulcata turtles and received them this morning. Suppose to be male and female however not sure which is which. Says they came with a care sheet but they didn't. One arrived dead and the other severely sick. Won't eat, can't open its eyes and barely moves. Took to the vet for antibiotics and was told it'll be an uphill battle and not to expect the best. When you try to call they never answer so you have to leave voicemail that they never return. Absolutely the worst customer service I've ever encountered. And the worst quality pets ever
* Tortoisetown attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Online ordering experience was smooth, check out was fine. We were promptly notified of...
My turtle died within 4 days of purchase. Further I paid for a male yearling and was sent an ill...
Hi, we are sorry to hear you’ve been having trouble with your new tortoises. We have a seven day guarantee in place so we will be replacing the dead tortoise if it died within or before 7 days of delivery. Please email us and we can resolve this issue