Nazanin R.

Awful customer service!
I have placed an order for my king size bed from West Elm. The dimensions were not as per the order and the mattress looks smaller from the sides! Surprisingly, when I called to ask why it was not as per my order, the representative said there is no return or change for a costume size mattress without even listening to me! After two hours, they called and suggested changing it, the representative is a big player and manipulative person. He acted as if he is doing me a favor, kept me for two days at home saying his team would come and collect the wrong mattress and change it, they never came and instead everyday that I call to follow up, he changes his word and makes me wait for another day. This took them 5 days so far while he promised 2 days!
Now that I check the reviews in trustpilot, I see similar experiences, especially from the employee who would never stop lying.
I do not recommend this place! Zero customer service!