After multiple conversations with Zac Carman of Consumer Affairs I have collected the following. They are artists of lies and deception, if you look at the companies that pay for premium services through them, they all have great scores, but look at the companies that are not paying them, the "spam" all positive reviews and post negative, and then ask for thousands of dollars to respond to these people. They should be put out of business, because the last thing they care about is the consumer.