Wrong pair of earrings were sent. I called to get the correct pair sent, and received two pairs of earrings for my inconvenience. The earrings that I originally ordered appeared to be oval shaped, which is why I ordered in the beginning. They are round hoops. Image was not the same product.
Hi Nettie! Wow, I'm sorry you're not happy after I sent you every pair of earrings from the listing to be sure you had the right ones. I will be sure to add "round" to the description so no one else gets confused about the shape of the hoops.
The first picture is the manufacturers picture of the gold hoops. I took pictures of the actual products so you could see exactly what they looked like in real life too. The problem I had identifying the pair you purchased was the picture that came up with the product on my side was the dangling hoops and I could not discern if you meant to buy the round or the dangling gold hoops. You were not responding to my emails to clarify.
Anyway, I sent you every pair of earrings in this listing to make absolutely sure you had the right ones and you were happy, even offering the one pair for free to you.
Please return them and I'll be happy to refund your purchase. I'm sorry you think that the pictures are not an accurate reflection of the actual products, I just don't even know what to say about that except that they are pictures of the actual products. Out of thousands of orders, I'm sorry you were disappointed, we certainly want all of our customers to be thrilled and it hurts us to know you were not. We'll get you that refund right away, I did include a return label in your package for your convenience to return the pair you did not want. Thanks for shopping with us! Stay well.
Hi Nettie! Wow, I'm sorry you're not happy after I sent you every pair of earrings from the listing to be sure you had the right ones. I will be sure to add "round" to the description so no one else gets confused about the shape of the hoops.
The first picture is the manufacturers picture of the gold hoops. I took pictures of the actual products so you could see exactly what they looked like in real life too. The problem I had identifying the pair you purchased was the picture that came up with the product on my side was the dangling hoops and I could not discern if you meant to buy the round or the dangling gold hoops. You were not responding to my emails to clarify.
Anyway, I sent you every pair of earrings in this listing to make absolutely sure you had the right ones and you were happy, even offering the one pair for free to you.
Please return them and I'll be happy to refund your purchase. I'm sorry you think that the pictures are not an accurate reflection of the actual products, I just don't even know what to say about that except that they are pictures of the actual products. Out of thousands of orders, I'm sorry you were disappointed, we certainly want all of our customers to be thrilled and it hurts us to know you were not. We'll get you that refund right away, I did include a return label in your package for your convenience to return the pair you did not want. Thanks for shopping with us! Stay well.