Newton R.

I am handicapped, mobility-impaired and house-bound. It is difficult and literally dangerous for me to struggle down and back up the front steps. I relyon home delivery for essential needs. For years USPS had no problem delivering packages to my front porch. In the last year, they have gotten the habit of what I call "dump&dash". They just dump the packages on the ground, sometimes over my unlocked gate, then drive off. First only the lazy weekend drivers did it, now the regular driver does too. Calls and e-mail complaints to "customer service" have not resolved this. One CS person literally told me the drivers are not required to deliver to the doorstep/porch! Not even required to open an unlocked gate! So my packages sometimes sit for days on the ground, exposed to weather and theft, until I can have a friend come retrieve it. This is very unprofessional and intolerable, but apparently institutionalized incompetence is USPS's "new normal".