Nick F.

One of the most incompetent phone service providers I've ever dealt with. We registered 6 lines for our company and when it came to setting up the phones or taking our credit card information, that was all smooth from Freedom. When we decided to move to another provider, Freedom then stated that I did not have authorization to make those change to the account. How could I not have authorization to cancel the accounts when I was the one who setup the account? They said I would need to present myself in store for identification and to add myself as an authorized user. I explained that I was no longer in Canada and couldn't do that. I thought I could send our operations manager instead, but nope, it had to be me. I explained that it was unrealizable for me to buy plane ticket to fly back to Canada to present myself in person at a Freedom store to cancel an account. They said there was nothing that could be done about it, they had no other way to close the account. I had to contact VISA to chargeback the card and file a complaint with CCTS. This company is a complete joke.