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Bought two books and they send me the wrong titles.
I contacted chat first. They couldn't give me a straight solution "because another department is responsible for that". I asked them to email me back with a solution. Not possible! I tried several other ways to contact customer service, but they just completely IGNORE you.
Frustrated and tired of wasting my time, I sent back the books, and paid for the return shipping costs (€19,50) myself. TOTALLY UNACCEPTABLE! I've lost money and time and still do not have the books I wanted.
I will NEVER buy from these ARROGANT people again!
I wish I read the many, MANY bad reviews about FNAC on several sites before (all followed with a standard reply, underlining their lazy, impersonal service), then I would have never bought anything from them.
Save yourself time and trouble and avoid these people at all costs!
Tip for consumers:
They do not offer free returns. They completely ignore their customers. They don't take responsibility for their own mistakes. Terrible customer service -> read the reviews on this and other review sites.
Products used:
Books
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