No refund, no chance to purchase the remaining pieces to the model. We are just stuck with half a model. Don't bother reaching out to them. They just tell you that you have no rights to any more of the model or compensation.
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Empty.
I ordered 2 products from their store. They took so long to arrive, I emailed to the customer...
I pre-ordered 3 figurines at cost me 34.99 each, they have my money, but now I'll never get it...