Eaglemoss

You sign up for a subscrition for parts to build a product. Parts go out every week or moth at you tequest but then the parts stop. No word from them. 404 error on their website. Phone unanswered. Chat is down. And a paid money for a worthless partial ship that will likely never be completed.

Stay away.

Even ordering something brand new all you get is excuses why they can not ship. Can never tell you when it is going to ship. 2 years later and they are still waiting for a pin to come back in stock. They really need to shut down service to the US all together. Just get it through a 3rd party if you must have it otherwise AVOID dealing with them because they really don't care about the customer. Just take your money and give you nothing.

I signed up for the Enterprise D build. However, every month I have to call and get them to enter my credit card information into their system again. I have tried this with multiple financial institutions and it is the same thing. I was told from my financial institution they failed to submit the expiration date with the charge so it was declined. You try and explain this to the customer service and the last lady I spoke with was rather rude. I am very disappointed at the customer service and how they handle the issue. The next call is to cancel the subscription.

Damaged parts were never replaced with the correct parts, extremely poor customer service, parts are often out of stock with no eta. Halfway into a 1500$ plus build and the refuse to make things right or refund anything that I have spent. They also did not reply to my better business bureau claim. Do not order anything from Eaglemoss!

Order, pay by card do not subscribe

This company will keep taking money from your account and never send the items you have paid for

When you call them they say wait, if you send an email they never respond to them

Overall the items are okay, I will never purchase from them again and forget completing the set

SH*******

I ordered 2 products from their store. They took so long to arrive, I emailed to the customer support, and to my confusion they vaguely answered the packages had been delivered. Only then I was provided with tracking numbers. After looking it up, both of the packages ended up at 2 different addresses non of which was mine. I emailed them again and they told me they'd resend new packages. It also took awhile so I looked up tracking number. To my disbelief, they got my address wrong again, 3 random people just got free toys, I got none. They has not responded to my last email for 2 months now. Luckily I used Paypal so I'm issuing a refund, what a waste of time and energy.

I pre-ordered 3 figurines at cost me 34.99 each, they have my money, but now I'll never get it back, so I'm nearly 105 euro out of pocket to a company that's going under. I emailed them continuously over the last 1.5 years, and at no time was there any indication that they wouldn't deliver. They led me down the path and then abandoned me without anything to show for my money. I paid with PayPal too, but my buyers protection only lasts 180 days, so no refund there either. It's a sad state of affairs when customers get ripped off by what will most likely be millions, and with a lot of customers with part built models! I'll never wait more than 180 days ever again, more trust a company past 180 days to deliver. Stay away from anything to do with Eaglemoss.

Abysmal customer service. Placed an order with "expedited shipping", but one month, 45 minutes on the phone waiting for their customer service department, and three emails later I haven't received it. Nor have I received a response to half of my customer service inquiries. Reporting them to my credit card company.

No tracking provided, never got my order. I'm currently waiting for a refund. I wouldn't recommend eaglemoss to bad because they have a nice product but a bad business ethic.

Canadian Customers BEWARE! First off: Shipping fees make no sense: you can order a single book and no shipping fees but if you order two books at once suddenly your forced to go on a shopping spree to get free shipping!
2: Ordered Battlestar Galactica Shipyards book and received designing spaceships instead. Weeks of assurances later by email and over the phone but "OH NO we have a problem with our system that effects all orders to Canada!" Says they will ship out the proper order or give a refund, so I asked for the book and weeks later I have yet to receive anything but platitudes and promises both by email and phone. I was just on the phone with a very haughty supervisor who clearly had no interest in my REPEATED emails, simply quoting the same BS. So I demanded a refund and told them I'm never shopping again.

Horrible customer service! Took them 3 days to charge my credit card, claimed my parts were shipped, when obviously they were not! Sent them a seriously unhappy customer email, don't expect an answer. Doubt I will ever receive my paid for parts! They were good and on-time, until that blasted "free" cap came up short.

Items are never shipped on time. The items are always broken. Customer service is garbage and if you're an idiot like me you'll be stupid enough to do something like sign up for a big build like the ECTO1. Note: I've been signed up for this since 2020 and stopped getting items to finished about 6 months ago. No calls no emails. FU eaglemosss

I ordered the Monthly Marvel chess collection as a present for my Granddaughter in June of 2019 (writing this in June of 2021), right away the issues began, the chessboard was on backorder, binder box to store the comic book editions were never sent out until I made a phone call. Several months would go by without a single chess piece being received. When calling their so-called customer service number I
Always received attitude but no solutions. Totally frustrated by their lack of concern I went to eBay and started purchasing the chess pieces from comic book shops across the country to try and complete my granddaughter's gift. Terrible experience with what should have been a wonderful memory!

Tried both Astin Martin and Willy Jeep. Both models are now in backorder on kits with no date for fulfillment. YOU WON'T GET YOUR MONEY BACK EITHER. I have asked for shipping labels on the jeep to send it back for refunds. Even though they are at fault by not having inventory to send customers, it is your fault for not being satisfied with a half built model.

Untrusted and truly scam eagle moss
We have tried to call them and email with no replie at all from them totally ignoring us.
They have send some broken, some damaged, some second hand toys and in unsealed open damaged boxes.
Very unreliable and when we complained they demand the hole thing to be returned and we must pay the postage and that is more than 75% of the price. Totally dishonest un fair. Please be a ware from them.

Terrible service now, no parts, no deliveries, always charged, always lied to, always told wait 21 days. Dodgy payments being taken out, no replies, advise AGAINST starting a subscription as it WONT be completed before this shambles of a company go bust

Wow this company has the worst customer service ever. The products are great but if you have a problem you are SOL. They will charge you for stuff you already cancelled and tell you it's your fault they have your wrong account number on their emails. I have never had such a bad experience in customer service any where! I dread having to call cause I know it's gonna be a fight every time!

I have now been waiting over 1 year for backordered issues amongst others that are at 9 months & 6 months. Communication is terrible. Receive emails back saying I'm on the priority list but don't get any ETA. I've currently got thousands of dollars invested in this collection. I currently have around 140 issues so cancelling is not an option. At this point in time I've paid for 13 issues that I haven't received. Eaglemoss, if you are reading this my acc no is G******* please look into this as I'm really at a loss at what to do. I've been getting the Marvel collection from Hatchette and they are always up to date and that collection is up to 250 issues.

No refund, no chance to purchase the remaining pieces to the model. We are just stuck with half a model. Don't bother reaching out to them. They just tell you that you have no rights to any more of the model or compensation.

Do not do one of the car build subscriptions. I got their first kit and then never heard anything on the next shipment. Its been months and ive still not gotten it. I emailed them and they said the next kit was on back order. Not what you want to have happen on only the second shipment of the build. Don't waste your money with them just read through all of the other reviews. I looked through them and thought my experience would maybe be different than everyone else's... It was not. Stay away from Eaglemoss!

I saw their ad in a magazine for a subscription service to learn to knit. Every month you would get materials and instructions that would teach you to knit and then in the end you would put all the squares together and have a sampler blanket. Problem was half way threw it the decided they didn't want to do it anymore. I've spent all this money to make part of a blanket and they refuse to give me information on how to finish the other half! Don't wast your money with them.

After taking my order and my money they gave me a fake tracking number. I contacted their support a number of times only to be lied to each time. The USPS tracking website says "Status Not Available
The tracking number may be incorrect" weeks have gone by and no package has arrived contradicting their 5 to 7 days delivery time. It will never show up so I lost my money and they will probably keep charging me and sending nothing despite canceling my subscription. This company is a complete mess. Either a scam or completely incompetent.

They appear to have run out of the enterprise build kits. Last shipment received was a duplicate order on parts bag 5. My last order has been delayed going on 2 months. I originally had a weekly build kit, but they can't deliver items it appears