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I have been a Lelo customer for years and love their products but my recent experiences have left me frustrated and unlikely to order again. My recent order has been "out for delivery" for almost 2 weeks according to ups. I reached out to Lelo over the phone and left a message, sent an email and submitted a customer service request on their website. I have had no response. I would expect the customer service to be excellent for a brand such as this. I have paid for my product and have no idea where it is and no way to get in contact with the company. Very disappointing.
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Dear Nicole,
We are sorry to hear you haven't received your order. If you contacted us via email or voice message, we will answer to them as soon as possible to locate your package and make sure you receive it. Please bear in mind that this is an unusual case since shipments normally take 3 to 5 business days. Our customers are very important to us and we value that you have chosen our brand. Kind regards,
Diana@Lelo