Nicole R.

I ordered a baby's 1st Christmas ornament. Waited 3 weeks for it to arrive. 1)The ornament came unassembled. 2) the plastic round ornament did not piece together 3) reached out to customer service explaining that they gave me two "male" parts instead of a "female" & "male" to fit together. They asked for pictures. I sent pictures. Mind you it is now AFTER Christmas. They then asked for video. A decent company would have just sent out the correct piece but no, I'm sending pics and now uppose to send a video? Way past Christmas. No ornament. Still no ornament. No refund. Will never purchase something from this company again.