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Bought 3 Liverpool- Leicester tickets on 31-1, came all the way from the Netherlands, refused entry at game and tickets taken away. I reported Fanpass. Got one reaction that they want some proof. I've send what they requested. Never heard any reaction after that. Dont use them!
Update in response to the reaction of fanpass: we've already send this document several times. This evening again.
Nico V.'s review of FanPass earned 8 Very Helpful votes
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Hello Nico,
Thank you for your message
Would you please send us the official document from the club stating that you have been refused at the entrance?
We have never received this document from you by email.
You can send it by email at: contact@fanpass.co.uk
Best
Fanpass Support