Nina T.

This was my first and (last) time purchasing a car from Carvana. It seems great in theory with all their "certified and inspected for quality" mumbo jumbo. When my car arrived I had it checked out by 2 auto shops. Both shops said I needed replacement tires. I called Carvana customer service and the lady assured me that when they inspected the tires at the warehouse it was to Carvana standards. Oh really lady? Then why did 2 auto shops said I needed to replace my tires?! I was charged 100 bucks for my new tires! Anyways after that, my car started having trouble with the air and alignment. Just beware if you're buying from here. I would recommend just going to the dealer and save yourself the headache.