I called Western Union on February 7,2022. To ask a question on about to make sure that I filled out the form correctly before taking it to the Notary Office. The Latino male just said, "Just notarized both front and back". I was like wait a minute. He didn't understand what I asked. I repeated the same question slowly hoping that he will understand. He repeated the same answer, "Just notarized both front and back". I asked, you mean I should notarize both back and front of the form. There's nothing that says, notarized the front. It says, fill out and sign. He repeated the same statement "Just notarized both front and back". I just said, thank you and he hung up the phone.
They hired Employees, they can't speak English very well and don't know how to answer questions that Customers ask over the phone. They hung up on Customers because they are frustrated, don't understand the questions that are being asked, and at the same time, given the Western Union a bad reputation because the Company has failed to make arrangements for these Employees to English classes, so that can learn how to speak properly, and answer questions at a professional level.
Solution: Find an ESL Program for these Employees and pay the Fees for them to English Classes twice to improve their General and Business English skills. There's no excuse for them to messing up over the phone. Telling these Employees what to say over the phone, like that Latino man who "just notarized both front and both" is just rehearsing a statement to use over the phone for the day. That's not speaking English, because at the end of day. That employee didn't really help customers over the phone. Western Union is paying Employees to repeat statements that they don't know it means and they are not learning the language.