Noelle C.

I've always loved Children's Place. I've been shopping there since before my oldest was born, who is now 12. I have four other children who I've always dressed in CP clothing (especially because I love their sales, and the rewards they send in the mail for being a frequent shopper). However, one of the things I love about Children's Place is visiting the store and skimming through sales racks, especially trying to stay on a budget while dressing triplets. I recently purchased several uniform items for my daughter in several different sizes, planning to return the ones that didn't fit. Today I drove into town to make the return and pay my Place card off, only to find they've shuts their doors. Now I have to PAY to return them, when I've always known that if I ordered different sizes, I had the convenience of driving into town to make a return. Having the inability to try things on, shop sales racks, and return online purchases without paying to do so has forever changed my desire to shop at CP. I've made my last CP purchase after 12 years of being a faithful customer.

I wish I'd read the reviews about this company prior to ordering my checks! Unfortunately, it takes me about ten years to go through an order of checks, and I'm stuck with these lousy checks as a reminder of how much I dislike doing business with Bradford Checks. First, the amount I agreed to pay when I entered my credit card number changed AFTER I submitted my order. I spent at least an hour and a half dealing with customer service that day because it takes an hour for an order to show in their system, and they insisted that I call them back (and then wait on hold for a long time!) Customer service told me that because there are so many coupon codes on the internet, sometimes the prices change after you've placed your order. That's got FRAUD written all over it!

The guy resubmitted my order and tried to get as close as possible to the amount I initially agreed to pay (fortunately I had a screenshot to prove what I'd agreed to pay!), but it was still a few dollars higher than the amount that made me decide to use Bradford as opposed to some other company. Then, when I got my checks, the customer service representative had sent me singles instead of duplicates as agreed to on my initial order. When I called back to have the situation rectified, the guy could see where I'd ordered duplicates and where they sent singles instead, and said the best he could do was refund me (it remains to be seen if they actually refunded my card) and then charge me $3 extra for the duplicates.

I understand that duplicates cost more, but the initial amount I agreed to pay WAS for duplicates, and I paid more than that. With all the hassle I went through and having to WAIT for the corrected checks to come in, I would think they'd have just sent me the corrected checks as a courtesy without charging me THREE extra dollars. Their website stinks (charging me extra after I submitted my order), and their customer service is definitely lacking. I will not be ordering from Bradford Checks again!