nonya b.

This company is one of many that really takes the cake. They work in conjunction with a group called Veterans advantage to reward veterans with a membership in this organization with a discount as a thank for for their service.

This once again goes to prove how actions speak louder than words. I went forward with the "discount" under the assumption I was getting a "good deal". The final quote for the rental came in, with the discount, at over 200.00 higher than the average quote from every other rental agency WITHOUT a discount.

It gets worse when I try to get assistance. In order to get someone to chat with you they will waste nearly 10 minutes of your time making go in circles with a virtual assistant. Reputable businesses give the option to ask for an agent immediately. When I finally got someone I asked why they needed my email before I could speak to someone. She responded that it is so they can pull up my reservation. I explained I didn't have a reservation so explain to me again why you need my email. (the true answer is so they can log it and then email you non stop with marketing and likely sell your information). Has nothing to do with a reservation.

When I confronted their corporate employee who responded to my complaint and said the only reason they ask for all this information which they inevitably will ask for again is simply to keep you busy for the long wait to get someone because they don't want to apropriately staff their customer service department. While you think the person you are chatting with is paying attention to you they are not. They are pulling up the next persons info and preparing for that conversation while they throw out an occasional scripted response that frequently has nothing to do with what you are trying to get resolved. The apologies, etc; all scripted and set up to drag things out so they can say things like, "give me a second while I review the previous conversation" when there was none. Or I'll look into that. They are then jumpting to another customer and playing round robin.

Enterprise and many other companies don't value their customers at all or that wouldn't be happening. When I'm spending 500.00 on a car rental and need to clarify something it shouldn't involve 2 hours of my day being wasted.

When I brought this up to their leadership they actually had the nerve to say this.

"It is true that the 100+ agents in this department and 1000+ agents in other departments juggle multiple messages, emails and calls at the same time. However, this is the most efficient way to address our customers. I have been doing this almost ten years and can honestly say this method has been the best way to handle our volume and customers, which is less than 10% of our total volume."

The most efficient way to hand our volume and customers is to waste their time and have our agents juggle multiple calls so they can't pay attention to any one person and leave people sitting waiting for resonses for up to 10 minutes at times. However she is right it is the most "efficient" way to handle their customers if the bottom line is simply doing business as cheaply as possible and prioritizing gross profit over customer service. It essentially serves the business not the customer. What would serve the customer is to have a person respond right away and help resolve the issue and direct them elsewhere if needed. That's how it used to be and nobody went out of business as a result of delivering good customer service. But the focus now is greed.

As far as the price gouging which is what it essentially was the excuse given was that rates change all the time based on the market. I am well aware of that. However every other car rental company is in the same market and as I stated not only was enterprise the most expensive with a discount, by hundreds of dollars but in a few cases their rates were double what other people were quoting. As far as I know all those other companies are still making money.

This is not an uncommon occurrence either. Veterans are taken advantage of frequently with scams like this. However the absurd rationalizations and the dismissive "we will forward your feedback" speaks volumes. This is not a company you want to do business with you claim to support veterans.

Sorry to burst everyones bubble but when it comes right down to it Amazon is simply convenient. They are not ethical nor do they demonstrate even baseline acceptable customer service. I recently came across an item that was intentionally misrepresented by the seller who doubled the price of what the item was worth claiming it was the "premium" version. I contacted the manufacturer. There is NO premium version. Amazon has a link to report inaccurate information. It does absolutely nothing. You can click it all day and it does nothing.

When I contacted what I thought was their corporate office it was actually their internal corporate call center. I asked a simple question regarding how to access the help within the website. He refused to assist and when I persisted he hung up on me. I called back and someone else helped me within 30 seconds. After that I asked to speak with the supervisor "Chandler". I was told the supervisor would call me back. 3 days later and no call back and I called again. This time I spoke to an even ruder employee who didn't listen to word I said but essentially said nobody has to call me back if they don't want to. She talked over me the entire time until I hung up on her. I called again today and this supervisor actually came to the phone after I insisted. He stated that his employee had every right to interrupt me and talk over me to "get control of the conversation". He also stated that since this number wasn't for customers they didn't have to be respectful. Yes, he actually said that. He then proceeded to speak over me while I was talking and when I confronted him about this he said "it's my turn to talk". I pointed out to him that his turn to talk is when the other person is finished speaking not in the middle of sentence. At this time he hung up on me.

For anyone who understands management there is no business on the planet that would condone the mindset that if a customer gets through to a wrong line then the employees representing the business have the "right" to be rude, unprofessional and dishonest. There is no doubt that his employees conduct themselves in this manner because that is the way they're supervisor conducts himself.

When everything goes smoothly Amazon is great. When you have an issue then you do what they tell you or they are rude and unprofessional. They have the mindset that we are privileged that they allow us to give them our money. The sense of entitlement by the rude employees and this supervisor is not isolated. I have had similar interactions with their staff over the past 5 years and it seems to just be getting worse. As a result I will be filing a complaint with the FTC against amazon for allowing sellers to lie about the products. A direct violation of their own policies as well as illegal.

At this point I will never purchase another item through Amazon. I have actual ethics and values and regardless of the convenience I will NOT give another penny to a company that treats their customers like garbage and allows this kind of conduct from their employees.

Non stop problems with protonmail. For starters my attorney was sending me documents and I could never open them with protonmail. I could forward the email to gmail and it would open with no problem but protonmail couldn't open them. When I open the software another window opens over it and I have to close that window to be able to see my emails. I have contacted customer service and they take literally weeks to respond and offer nothing useful except asking for screenshots which I provide. I am looking for another service at this time because all the privacy in the world amounts to nothing if you can't open attachments. I give it a big F.