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We just booked our girls weekend trip to Montreal and the prices on Jetsetter stated our Provincial and Federal taxes so we assumed we were paying in Canadian dollars. I searched through their terms and conditions and no where on the site does it state that they will charge you in US dollars. Seeing as it was all booked showing local taxes you would assume that you are paying what is displayed. We got charged over 300- more as it was all converted into US dollars. I phoned them to say that they should clearly state that whatever you are booking will be converted into US dollars as it is very misleading. They basically told me I was SOL. We will never use this site again!
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Thank you for your review of Jetsetter.com. We are very sorry about the confusion with USD vs CAD on your booking to Montreal. It looks like your reservations at Hotel William Gray were made through our partners at Secret Escapes. Per the Secret Escapes Terms of Use, which are agreed to upon booking, all reservations are charged in USD.
Here are the full payment terms as stated in the Secret Escapes Terms of Use: All prices and fees are expressed in U.S. Dollars. For non-USA Properties, rates quoted and confirmed in non-local currencies will be converted to local currency by the properties at your time of payment, based on the exchange rate formula used by the Supplier and are subject to exchange rate fluctuations and fees. Fees may be subject to the exchange rate formulas and calculations of relevant banks, credit card companies, or other payment processing companies. Any refunds will also be subject to the relevant exchange rate at the time of such refund, which may differ from the exchange rate at the time such payment was originally made. Some credit card charges are subject to additional currency conversion fees at the time of processing which are not within Secret Escapes' control and may impact the amount charged on, or refunded to, a member's credit card.
If you would like to see the full Terms of Use, you can view them here: https://us.secretescapes.com/terms-and-conditions
Again, we are very sorry that there was confusion regarding our rates. If you have any further questions, please do not hesitate to contact our Customer Support Team.