N S.

This is an entirely self-service operation- no face-to-face staff, no offices. I was completely unaware of this when I booked a van for hire. The website for mobile and website for desktop look entirely different with different information made prominent. I booked on the desktop system and the concept that this was a self-service set up passed me by.

The van I booked was not properly entered into their system (apparently), the van was not actually booked or available. The upshot was we drove around for an hour from different locations to come to a van that was not what we had booked and nor was it the right size for what we needed (which I had carefully worked out).
So, after two wasted and frustrating hours with my husband trying to get the van released by uploading my private details on my drivers licence, and paying via credit card - no van. We had to abandon the move that day and make another plan.
I did receive a full refund two days later, so that is a plus.
I have no idea if they will properly destroy my personal information. This is the key problem I have with the entire operation.
I will only hire from reputable and known businesses in future.