nuno v.

Ordered a pair of boots according to their size chart, which is completely wrong. The boots were too big so I emailed them to exchange for a smaller size.
They responded by saying I had to start a completely new order for the right boots along with instruction on how to send the initial product back, which I followed to the letter.

I had paid $49 for the boots + $5.64 for the initial shipping + the return shipping fee. They refunded me $41. When asked why they told me they had a refund fee.

2 days after that email they sent me another one saying that if I would had told them it was an exchange they would had refund me for the shipping (in previous emails they say they don't refund shipping costs) and not charge the restocking fee.

In another words they blamed me for their inefficiency. I took my business elsewhere!