Opp S.

Ordered a dress 3 months in advance, for a try-on service and an event in June. They were late to send it for a try-on service (they did not have it in their warehouse the day they were supposed to send it over), but did send it in the next weeks so I wasn't worried (although this was clearly a red flag)!

Then they call me ONLY THREE DAYS before my event (they close on fridays and don't work weekends while my event was a monday) to tell me I wouldnt have my dress and I they would send me others to try on. I replied that it was unacceptable but it wasn't even the lady in charge of me speaking to me so the person I was speaking to had 'no information' about the rental.

Of course, I did not even open the box I received since I don't want to pay a huge sum of money for a dress I did not want, and sent it back the next day. They did not refund me and had the audacity of telling me that the dress they sent was sent back 'used' therefore they wouldn't. I am STILL chasing them about my refund.