Daisuke T.’s Reviews of Wondershare & more

Daisuke's Profile

Review 1
First Reviews
0
Vote 1
Thank Yous 0
Fans 0
Profile Views

29

Contributor Level

Total Points

Video Converter

“They steal my after the subscription cancellation”

12/17/23

I lost $80 because they started my subscription again after a few months of cancellation. Also they denied refund request. They are tricksters and fraud service.
Also it worth to know that I cancelled using it because of a few perks and functions included in the paid version, for example Cap Cut or VN give you more stable operations in a free mode.
But the bad thing is they steal my money.

Tip for consumers:
The chat would oblige you to wait for up to 8 hours before you start talking with them about money

Service

Value

Returns

Quality

Comments (0)
1.4K Views

Helpful (1)

Thank you

Frank Z. – Wondershare Rep 12/17/23

Hi Daisuke, we are sorry to hear that you failed to get in touch with our LiveChat support fluently, and it might have been caused by the overwhelming visits at that time. I understand that your time is valuable, and we are continuously working on improving our support channels. In addition to our chat service, you can also contact our support team via email at customer_service@wondershare.com. They will be more than happy to help you with any issues or concerns you may have.

It seems unusual for you to be auto-renewed again after cancellation. To clarify this matter and help you out, would you please provide us with your account details, including the order number and the date of cancellation? You may drop an email at customercare@wondershare.com. We will investigate this matter and do the needed assistance promptly.

Look forward to getting in touch with you!