I would love to give them a minus on the stars! They pick up my recycling but do not pick up my garbage! Same type of truck though! Site my road conditions are too dangerous because of snow. I live in Michigan, SHOCKER it snows in Michigan! WHO KNEW! They also go weeks without pickup when it is summer too! Their customer service is rude and condescending! But be prepared to wait for hours trying to reach them! The don't answer or probably even read their emails! They refuse to refund the month I refuse to use! " They state they don't have too". I will be contacting the AG of MICHIGAN and the BBB! I would encourage everyone who has been taken by this joke of a company to do the same!