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My order was shipped from a facility 30 miles from my home. I needed to return just 1 item of several ordered. JFN informed me that their Return Dept is in China and the return shipping charges are very expensive. JFN offered me a paltry credit of 15% of the item price to not return it. I will never again order from Just Fashion Now because of their devious return policy!
Chocolates were ordered 3 weeks before Valentine's Day. I received an order confirmation. Chocolates were never received. I called Feb 15 & was told they have my order but they never shipped it and that they would over night it at no additional cost. I finally received the order 3 days later on Feb18. They offered no compensation for their screw up.
I received the the THIRD remake and the name is still slanted & too high up. UGoods requested another photo. I gave up. Just make mine like you're going to photograph it for your catalog.
Uncommon Goods contacted me and advised that they would remake the hobby glass at no cost. I received the replacement and again the name is crooked and placed too high up on the glass. And instead of a red shirt they changed it to orange. I've contacted them and was asked to send a photo. I've done that and now my messages on this matter remain unanswered.
Hi Pam! We're so sorry this happened again. We've emailed you privately in order to provide some additional support. We look forward to hearing from you soon. Stay safe and have a good day.
I ordered a personalized hobby drinking glass to replace the one I accidentally broke. The name was placed on the glass crooked and way up at the top at the rim. I was completely dissatisfied with this item I paid almost $40.00 for. I contacted them and their solution to my dissatisfaction was for me to pay 50% for a replacement plus shipping and tax.
Hi Pam! We are so sorry to hear that your item arrived this way. I believe we've already reached out to you in order to provide a solution. If you still need additional assistance, we'll be happy to help, just email us directly at: feedback@uncommongoods.com. We look forward to hearing from you, stay safe and have a good day.
Pamela K.'s review of UncommonGoods earned 2 Very Helpful votes
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I could not find the area to use my discount code of Lucky cart. I searched. Everywhere, and...
Hi Pamela! We're so sorry to hear this, this just might be something defective with your specific name, I have not seen this before with any other order. We'll be happy to provide you with a full refund and/or recommend something else to you. Let us know and email us directly at: feedback@uncommongoods.com.