I ordered a purple glow in the dark reversible plushie on Black Friday for myself. I was partially hoping that it'd arrive by Christmas, but no show. I sent various emails back and forth between customer service and I've managed to get a full refund. It's been well over a month and, well, the package was supposed to arrive forever ago. At this point I've given up hope on waiting for it to arrive.
Staff is friendly and helpful, so no complaints there. But I'm still immensely disappointed since the plushie looked so cute and I was very excited to receive it. Oh well.
We're so sorry to hear your plushie never reached you! The shipping world is pretty chaotic these days so sadly some packages do go missing. We're glad to hear the team was helpful and were able to get you set up with a refund for the lost package.