PATRICIA C.

Then they changed their formula and it doesnt work as well. Then the customer service went downhill. Now you wait 2 months with no response from your colorist after they sent you a formula that was not what you asked for. The last 30 color was worse then any drugstore brand I have ever used and I cant get it changed back because i skipped the order. Nevermind that I skipped the order because I didnt want the same thing again. Save your money and go elsewhere.

I love there clothes but the company has went so far down hill its not funny.
1st they send you a return/exchange for. When you full it out as an exchange they don't give you a refund or replacement product. When you call then they say we don't do exchanges. Why do you have an exchange form them? You then can't return the product cause you already sent it back.
2. Then they didn't label final sales as final sales so you find out when you try to return.
3. Lastly (I ordered something so cute on sale I couldn't resist) now weeks later I wonder where the product is. I look in the system it says out of stock. So I contacted the company to cancel the order for the item they don't have. They say they can't cancel orders. I give up this is ridiculous fraudulent behavior.