Patricia S.

I purchased a pair of Sketchers hiking boots for my husband for Christmas. He loved them until they started coming apart after 3 months. For the record he is disabled, (systemic arthritis) no way he damaged the shoes, they were just horribly made. I was finally able to reach customer service in June, sent photos, and Sketchers agreed to accept the return and issue a replacement, I was told it would take about 5 weeks. Well, 9 weeks go by, no one answers the phone, and I am on hold for more than an hour on 8 different occasions. I try leaving my number for a call back and either they don't call back or if they do they giggle and hang up. I have now been on hold for over 2 hours when they finally answer the phone. The girl is lovely and trying to help me, but the first thing she said was the replacement was denied as the shoes were in bad shape. I told her I would launch a class action suit. Then things were different. I explained my husbands extreme limitations, and she was suddenly able to send a pair of replacement shoes. Will never buy anything from this company again. Poor quality, deceitful customer service.

I ordered a dress on Ann Taylor online yesterday. The order confirmation stated my account would not be charged until the order shipped. My account was immediately charged, ok, that meant my order was shipped. This morning I receive an email stating they canceled the order, well they did not cancel the charge. Then I called them, the idiot on the phone LIED and said the account had not been charged, I am looking at the charge on line. Then I asked for a supervisor and am still on hold. Bottom line, this is fraud, they do not deserve your business. My last order and I took screen shots of my account and the emails from ANNTAYLOR. They should be sued into oblivion. Last order with this company, and their entire customer service department is staffed by people who barely speak english.

I have shopped at Talbots for over 20 years. Never again. I placed and order on line for unstuck merchandise 2 weeks ago. Have received a different totally bogus story from them every time I call looking for my order. For whatever reason my order stayed in Massachusetts at the same Fedex Warehouse for over a week. No explanation. When I called 3 days ago, I was told that the package was being transferred to USPS that day. 3 days later I called my post office, no handoff from Fedex. I called back today, got the snottiest supervisor in the history of customer service who told me that now my package is showing on a FEDEX truck, but still will not be delivered for several days. I had decided never to order on line again, now I have decided that I will simply not shop at Talbots ever. I work Internationally, so I spend about $8000 a year on clothing. You can bet that I will never spend another dollar at Talbots. They do not deserve anyone's business.

I purchased a pair of White Topaz earrings from Chic Market on June 16th. I verified my address, and the estimated delivery date was Tuesday the 21st of June. Today is the 23ed and the earrings sat in Brooklyn for 2 days, then went to Chicopee MA for some reason, and not to Harwinton CT. When I called the customer service line, I got the total run around like this is my fault. I don't have the earrings and these idiots want me to call USPS and find out why the earrings are missing. Obviously one of the morons in shipping used the wrong address. I told them to just ship me another pair. I have been on hold for 15 minutes waiting for a supervisor. TOTALLY bad experience. I will contact my bank and have them add this company to their warning list of companies not to do business with. They are horrid.