1st pair of shoes were ok given that I was able to purchase them directly through their vehicle selling shoes. However, the purchase I made via internet has been a complete cluster! Starting from them sending me a completely different shoe then what I had ordered! RIDICULOUS to say the least. Ever since the. I have had to return shoe at least three times. Finally, once I received the shoe I had originally ordered, water went through them. I specifically bought the model and made a price for waterproof and yet they are not! Customer service said I needed to "proof" they are not water proof and it will take 3-4 weeks. Again, RIDICULOUS!