Pat W.’s Reviews of Adore Me & more

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Lingerie

7/10/14

BEWARE OF THE VIP MEMBERSHIP! I ordered some lingerie from this company, not realizing that the fine print allowed them to charge my $39.95 month. I cancelled by phone last month and this month, they helped themselves to another $39.95 from my bank account. I called to cancel again today and I sent an email requesting cancellation last night. When I said I wished to cancel, the girl said "OK, we'll put you on a 3 month vacation." I said "No, I want to cancel." We'll see if it sticks this time. Negative options should be illegal.

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Adore M. – Adore Me Rep Over a year old

Hello Pat,

Thank you for your review.

We are sorry to hear you did not enjoy your experience with us. It is certainly not our intention to mislead customers or force them into a membership!

The VIP Membership is one of two payment options you select during checkout with your first order options (the other is Pay As You Go, our one-time purchase option). The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the two reminder emails before the fifth and in numerous locations on the site.

As stated in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions, customers are free to cancel their membership at any time by calling Client Services (8:30-8:30 M-F EST) and speaking with a representative. Once the membership is cancelled and you receive the confirmation e-mail, there are no further charges.

Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.

Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com

www.adoreme.com