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Ordered pillows for $117. Pillows supposedly shipped, tracking shows delivery to PO Box in different city. Supplied my correct address again to correct issue and was informed they would not ship because address was same that I had originally provided. They submitted a partial refund. So I paid money to receive nothing. I have emailed support back to see if I can get the rest of my money back, but based on other similar reviews I am reading, I am not hopeful of recovering my money without legal action.
Paul C.'s review of Derila earned 4 Very Helpful votes
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Hi there,
We appreciate you letting us know about this.
We sincerely regret falling short of your expectations. We will take this criticism carefully to improve our performance and prevent this from happening again.
Please supply the following information so that we can assist you.
· Provide the email address you used to execute the purchase.
· Bill Number.
- Complete name:
If possible, please submit further information about your experience to support@derila.com.
Regards,
Customer Support at Derila