I've been waiting over 2 months for customer services to reply to my last e mail, to try to resolve a query which has been outstanding for more than 8 months! They continually fail to acknowledge their errors and when/if they do respond, it is another fob off which doesn't address issues, states they are very busy and will reply within 48 hours (!) - which they don't! I despair of anyone taking responsibility and resolving this. The worse customer service ever - a scam - AVOID!