InTheStyle

Absolutely shocking service,I seen all the bad reviews and I honestly should of listened to them.i ordered a beautiful dress to get a skirt I emailed multiple times no reply,I sent back the skirt looking for a refund and still nothing Absolutely no communication what so ever.
It's shocking service

I made an order of shoes in black and a size 5, they sent me them in chestnut and a size 7. They then advised I need to return the incorrect shoes and provide them a receipt before they could send me the shoes I ordered, as a Christmas present this is not ideal. They then gave me a 15% code that I could not use on the item I wanted as they said it applies to full priced items which it was but then added I could not use it on the new collection either. I am very unhappy with the service and this is not the first time either.

I bought the Rebellious t-shirt worn it twice and it became faulty. I sent photo evidence and told to return it, that was in July. To this day I haven't recieved a refund they keep saying it was returned to my bank account send an image that you can't open and four digit ending that doesn't match my card details. They then say track the refund with lost transaction through your bank...(erm that's not what you do as they don't have such a lost transaction department). Customer service is appalling to deal with, online chat even worst as they say I wasn't eligible for a refund...even though it was faulty. They don't respond to emails promptly and when you send one saying stop ignoring, they send a reply which is damn right rude, abrupt and not customer friendly at all. I have since removed them from my social media, putting reviews on forums hoping people are going to stop using them.

I've been waiting over 2 months for customer services to reply to my last e mail, to try to resolve a query which has been outstanding for more than 8 months! They continually fail to acknowledge their errors and when/if they do respond, it is another fob off which doesn't address issues, states they are very busy and will reply within 48 hours (!) - which they don't! I despair of anyone taking responsibility and resolving this. The worse customer service ever - a scam - AVOID!

I ordered a jumper and it arrived used with hair all over it and string hanging and bubbles as if it's been worn and used for months. After a week of contacting customer service I had no apology suddenly the replacement arrived and it was in worse condition covered in hair and hanging string and bubbles and marker all over the sleeves! Absolutely disgraceful that clothes are being sent out in these condition and looks nothing like the photo the quality is shocking!

I made an order with in the style, in which I fell unwell a few days after receiving the item and was unable to return in time. I have been bed bound, which is why I couldn't return my items. I emailed only a few days out, hoping for a little understanding. They have been totally unsympathetic! Pretty little thing have incredible customer service, and would never treat a customer like this. Customer service goes along way, and Inthestyle have totally lost my respect.

I'm writing this one star as I ordered something that did not fit me correctly so I emailed it in the style downloaded the QR code sent it to ASDA's put it in the box and in the style has refused to give me a refund because they said that they did not receive the item back this is not my fault lost out on money can't trust in the style what a shame was a good customer to

I'm form Spain and I buy a lot from IntheStyle, the clothes are cute and the have a lot of variety.
Last time I ordered trainers and they sent the wrong size, I emailed them and they got back in touch wih me a couple of hours later. Since I would have to pay a lot to send it back to get a refund they were kind enough to say that I dind't have to send it back and they would take care of it anyway.
Not many companies treat they customers so good. I will continue to buy from them since the delivery is fast and I have always been satisfied with the items I get, except for this little mistake that they kindly fixed.
Keep up the good work IntheStyle! And a big shout out to Gerald, who helped me out with my issue!

Purchased a bed wear set.
Very poor quality. Poor cheap polyester material with no gems sewn just roughly cut.
No returns slip in package and order number doesn't work on returns portal. Had to live chat to get return QR code. Returning was easy when QR code was given by taking to Asda.
Item returned and 28 days to refund money. Terrible service. Live chat disconnects if you ask for a site to leave a review.

I ordered a black Rebellious Hope T-shirt in a size 12/14. When the T-shirt arrived there was no sizing label and it is the fit of a size 10. When I spoke to a member of their customer service team I was told that they only have one size available and that I will have to pay for returns. They don't offer exchanges and if I request a refund it will be minus the charity donation. I feel as though I've been scammed

Unfortunately, I have never received my order. Its such a shame to see so many peoples paid to speak about this brand, to trust them and give your money to receive nothing at the end. I've sent an e-mail, no one replied for 3 weeks now. I just give up..

Really not great. Poor quality clothing and for an online company not only do you have to pay for delivery, they then change you a handling fee if you need to return! So I've lost £7 of my £39 order. Would not recommend.

Contacted my bank on an online purchase with bestinthestyles web. The merchant that took my purchase has a number that is a Walgreen Pharmacy in Colorado. Beware this is a SCAM website. We are waiting for our bank to block the transaction. SCAM!

Dreadful company. Because of the association with Deborah James I bought a t-shirt from them, for which I paid £21.99, which is more than I would usually pay for such an item. It was ridiculously small so I returned it to the them. They made a refund of £15.50. When I queried this they said:
"Sorry to let you know we do not refund the delivery charges and we also deduct £2.50 as returns fee."
What a way to make money out of people, never came across this level of extortion from similar companies - and no mention of any of the money going to the Deborah James fund either.
Just don't buy from them, they need to be taught a lesson.

This place is horrible and there is no way of contacting them. I received my order all 3 dresses were the same size and one was huge, one didn't fit at all and the other was big. They all fit different and were cheap looking. One was paper thin and see through. So I returned them, I paid out of pocket for a return label $12.00, it has been 2 months since my package was received and signed for at their Carson CA location. I still have not received my refund and I have sent several emails with proof I sent it back. I lost a total of $150 on this. My hard earned money! What a horrible company!

Ordered 2 dresses, there was a delay on delivery but the notified me straight away and offered me discount off my next order as compensation. Will definitely use again

They cannot fulfill next day delivery orders so don't bother paying the next day charge. Every single time my order has failed to turn up next day. I have spent over £400 on one order which has failed to turn up. Customer service have emailed the courier, emailed?! Ridiculous if you have an account you should have access to contact them. I can't believe this company is still allowed to trade. No solutions or help offered. I only order because of Lorna Luxe once her contract ends I will be shopping elsewhere as the service and quality if we are being honest is not worth the price

Nice vary halpe file is best nice jube
Happy good jube intesting zbardast
Vip Good lak
Amazing good

Spent over £300 on a couple of items. 3 dresses exactly the same just different colours, all same size but only ONE fit. One was far too big and the other too small. The sizing on the other items was the same. Miles to big or tiny. But all labels same size. The clothing quality is RUBBISH! Market clothing is better! No idea how all these celebrities or Instagram people promote them or have clothing lines. It's honestly shocking. DO NOT WASTE YOUR MONEY! You'll be better off going to a market or primark! Cos that is the quality of clothing. REFUNDS?! Well that's a joke, they deduct £2.50 per parcel (charge for postage twice) and then take 14 days to refund. Funny that, I'm on day 15 since the parcels reached the warehouse and nothing cleared my account yet!

Ordered a CURVE LADBABY MUM BLACK RUCHED SWIM SHORTS and LADBABY MUM BARDOT FRILL BIKINI TOP. The sizings are way off. Ordered both in size 18 and they're huge. It fits my aunt that's a size 22 comfortably. The swim short is not a short, it's more like a very high waisted bikini that gives no shaping and hardly any control. Bad quality, way overpriced.

Order clothes and half the time they get lost. Then takes you absolute days to contact ANYONE! Do it the correct way and send emails on the form blah blah. No one bothers replying. So then you sit in a chat and are like the 18th person in the queue, taking over 1 hour.
Still no one helped.

Then returned a different item, so far tracking said they received 8 days ago. Still no email stating the have it or that they'll refund me. Absolute joke!

Absolutely ridiculous excuse of a company. The amount of times I've placed an order that included 'pre order' items which have made a NEXT DAY delivery delayed by a week or more is disgusting! I placed an order with pre order items on Tuesday 29th March 2022, had to cancel it on 1st April 2022 as days of advisors telling me 'it'll be dispatched tomorrow' over and over was getting exhausting. I've just looked at the items on their site and the order STILL wouldn't have been dispatched yet! I even tagged Adam Frisby the owner in a story on Instagram explaining my frustration at him releasing new lines every single day when previous orders aren't getting dispatched and he viewed it and ignored it. He's more interested in making money off of non dispatched orders than producing quality products that arrive on time. I'll never order from them ever again. Horrid customer service, a useless company owner & 8 times out of 10 the clothes are cheap and poorly made. I've seen so many other women with the same issues so I'm not just being bitter over one order. I'm being bitter over multiple delayed / not received orders along with other peoples issues also. Not that Adam or any of the 'influencers' he uses will care, they just enjoy people filling their bank accounts & not whether you get your order or if your order is of long lasting quality for the excessive prices. One advisor ignored my annoyance and offered me 10% off my next order… whilst I was complaining about an order I still hadn't received…I'll stick to ASOS thanks!

Second time purchased from in the style bought my usual size once again jeans are poor quality and too small these were supposed to be stretch skinny jeans tight around waist skinny on leg until it came to the ankle where it was all baggy top was ok primark quality but not primark prices too expensive for the material and sub standard item of clothing will never purchase from in the style again they do new collabs then put their prices down couple days later can see why they can't sell the cheap quality clothes for river island prices I love my fashion and honestly would rather wear primark then their clothes please avoid.