I was so excited to find my wedding dress at this price that I forgot to check where they were located. I read the reviews and there were many very good ones. There were also some not-so-good, but I figured "there's always someone." I sent an email asking if they could make my custom dress and get it to me in time for my wedding on Nov 20. They said "YES." I paid a rush fee on top of the price my niece paid for the dress. I'm 61 and I got married for the first time. IT WAS A BIG DEAL!
They didn't even SHIP my dress until Nov 19 - the day before my wedding; according to the FEDEX timeline. They refunded the RUSH fee, but took no other responsibility. They LIED to me about the ability to get the dress to me on time.
The dress arrived 1 week AFTER my wedding. The entire event was planned around this dress. It was a THEME wedding; a Downton Abbey afternoon tea party by the sea. I managed to get a dress locally that didn't entirely ruin the theme, but it cost me $500 that wasn't in my budget.
When the dress arrived, it was a fuscia-purple... NOT lavender as their photo. Which was stolen from a London designer on Etsy. So they re-create other peoples designs at a greatly reduced cost. I kind of don't mind that, but it's a lack of integrity to rip-off other designers work. I also mind that the dress came in purple, not lavender as in the dress in their picture. Also, the lace, pearl and sequin waist centerpiece was GOLD in the photo; not IVORY.
It was definitely my fault in not checking their ACTUAL location first. The grammar in the communications should have tipped me off. I actually do a lot of business with clothing from China for my business and only occasionally have an issue. This time, it was a BIG DEAL.
As for what was positive... the dress is beautiful, though not a color I can wear. The underdress is very well made, though the sheer overdress has loose threads sticking out, some of the machine stitching ends abruptly too soon, where it should have a few more stiches so the end of the stitching disappears. If you sew yourself or work in the garment industry, you'll know what I mean.
Includes photo of dress advertised on the website and the dress I received.