Dyson sells inferior product and has the absolute worst customer service. Dyson's claim is that their vacuums should last 10 years. However, when I attempted to file an injury claim related to my Dyson vacuum, they basically said too bad, so sad that I would expect my 6-yr old vacuum to actually properly function due to normal wear and tear…and don't bother trying to talk to a service rep. All they say and keep repeating is "no worries". If I could give them less than a 1 star rating, I would.