Paula R.

I purchased a futon from them and it was not only the wrong color (brown instead of grey) but also defective as it will not lay flat as advertised. I could get passed the color issue but the arms will not even fold down and the back will not lay flat. When I tried to return it, they called me and asked me to send a picture of the item-not sure how sending a picture of the couch will assure them it's defective but sure. After I sent them the photo, they replied with an email with the stipulations below. The item is defective. I'm not sure how that is my fault and responsibility? Obviously it was assembled-how else could I tell it was broken? Scam artists. The materials are very cheap and the couch is stiff-not at all worth the price I paid. Big mistake.

A. All returns are subject to a 20% restocking fee which will be deducted from your refund. For more information, you may review our return policy online.
B. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return.
C. If the returns department receives the item damaged or materially different than how it was originally shipped a 50% restocking fee will be applied.
D. Return shipping costs are your responsibility.