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Beware Not much of a 120 day trial! 20% restocking fee and $100 pick up fee. We bought a mattress and in less than 60 days it started sagging. We looked and didn't see one they sold that looked any stronger so we put in for a return. Well they charge 20% restocking fee and another $100 to pick it up. This is on their website in the fine print but not out in the open. Nor were we told about this when we bought the mattress and was told about their wonderful 120 day trial period. Other companies with such trial periods do not charge you like this!
We are definitely not happy and will never shop there again and will be telling others about this hidden cost.
Tip for consumers:
Their return policy is poor and not up front about the costs associated with returning your mattress during the so called trial period. They charge you $100 plus 20% of purchase to return a bad mattress.
Products used:
Mattress lacey hybrid king size
I have received 3 bad basses from AMS the 4th was finally good. All basses over 1400$ 1 didn't even come in original manufacture box and I sent it back same day as it control knob was jacked. They charged me 25$ restocking fee because it didn't come back in manufacture box. SMH.
They have charged me for labels to return them too when they came in messed up. Each time I mailed them back same or next day.
Tip for consumers:
They have no quality control they only ship from their warehouse. I'd recommend using sweetwater or guitarcenter
Products used:
Bass guitars
Paul C.'s review of American Musical Supply earned a Very Helpful vote
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