Product was ordered by my wife who had Alhzeimer's ( has since passed away) who understood she had to pay only $ 4.99 ( shipping). Then we were billed $ 172.00 and then we were told we couldn't return because it had been opened. Then we were billed $ 6.60 for a magazine subscription. Presently fighting with then in order to get a refund. Very hard to find phone contact. We used the product and it was worthless.