paul m.

Bought sax mouthpieces for my son (who attends Eastman School of Music) under their audition program. Returned the ones he did not want within the requirements of the return program (there was an issue in getting the shipping label that went to spam) - USPS tracking shows they were picked up on Jan 11. Followed up on Feb 20th as we had not received our refund after leaving multiple voicemails - no one picks up and no one calls you back. After sending emails and contacting them via messenger (FB) got a follow up response from Dean on 2/20 that they had moved their warehouse from NJ to WI, he located the mouthpieces and they will be credited "tomorrow" it is now 3/2 still no credit. No one ever picks up the phone at pro winds as near as I can tell, or returns a call. I did get a response via messenger from their FB page back on the 20th that kicked off the response from Dean, but that seems a dead end now as well. So like another reviewer we now need to dispute the charge with our credit card company - which should be easy as I have it in writing that they were to process the credit. I would definitely find another vendor - not worth the hassle.